Too many middlemen disconnects you from patients.

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Lost in Transition Telephones
Lost in Transition

Treating rare disease shouldn’t be like a bad game of telephone, with each step generating chaos and confusion. Patient adherence suffers, quality of care diminishes, manufacturers miss out on vital feedback and cost goes up. But imagine if you could cut past all that. We did.

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Channel Support Services

Stay focused. Save time. Preserve your capital.

You only have one chance to pick the right partner.

One who understands the importance of your customer relationships and values your financial integrity. Good thing we've been doing this for over a century. DLSS has the expertise and infrastructure to connect you more closely with your customers. So pick a partner with the resources you need, when you need them and get to market with speed, scale and certainty.

Supply Chain Management

  • Inventory Control & Management
  • Validated Medical Product Warehousing
  • Security System and Protocols
  • DSCSA and UDI-compliant Pick, Pack & Ship

Partner with an industry veteran prepared to scale and grow with you as your needs evolve.

  • Protect your most valuable asset with full inventory visibility and industry-leading accuracy rates
  • Safeguard your inventory with a fully compliant and controlled environment for all product types
  • Combat your risk of counterfeit and theft with best-in-class infrastructure and systems
  • Ensure full regulatory compliance to upcoming serialization and unit ID requirements


unit level accuracy

Transportation & Logistics

  • Import / Export Management
  • FDA-compliant Quarantine & Customs Release
  • Freight Consolidation & Carrier Management
  • Tailored Channel Management Strategies

Supply chain neutrality means you get the right carriers at the best price.

  • Avoid the headache of managing inbound and outbound international shipments
  • Get the benefit of established relationships to facilitate the quick and efficient release of your product
  • Leverage our established carrier relationships to secure low transportation rates without sacrificing product integrity
  • Benefit from our years of experience handling complex, temperature-sensitive product profiles

Order to Cash

  • Order Management
  • Client Call Center
  • Invoicing to Collections
  • Revenue Management Reporting

Revenue cycle management that you can count on every time.

  • Simplify maintenance of your customer, product and pricing files. Make ordering easy
  • Solidify your customer relationships with a responsive team of (human!) call center professionals
  • Optimize your revenue cycle and streamline month-end reconciliations
  • Make smart decisions with real-time visibility to your financial data


on-line reporting availability

Market Access & Government Programs

  • Payer Strategy Management
  • Government Price Reporting and Compliance
  • Chargebacks & Medicaid Claims Processing
  • Contract and Price Management

Maximize revenue with broader market reach using our strategic expertise and operational excellence.

  • Improve product positioning to payers with experienced negotiators and account managers
  • Ensure compliance with changing Federal and State pricing regulations
  • Minimize administrative costs and the potential for revenue leakage
  • Maximize product revenue and streamline your contract management process


timely CMS submissions

Returns & Recall Management

  • Returns Processing
  • Refunds, Reconciliation and Credit Application
  • Recall Management Programs
  • Secure Product Destruction

Reverse logistics can make or break your customer relationships and your bottom line.

  • Access a seamless workflow from returns authorization to receipt of product
  • Ensure consistency and timely reconciliation between product receipt and credit issuance
  • Be prepared with a proven, FDA-compliant market notification, retrieval and reconciliation process
  • Close the loop with a fully validated and accountable process for product destruction